General Conditions - Privacy Policy

Availability

3 nights minimum stay

Check in & Check out

Check in time is 2pm and check out time is 11 am. However, this can be flexible depending on your needs. Should you plan to arrive before 10am (providing the apartment is available) or after 10 pm, there would be an additional charge of €20.

 

Keys

A set of keys is provided. Please do not lose them! You will be charged 50€ to make a replacement copy if they are lost.

Cancellations

Cancel up to 7 days before your trip and get a 50% refund plus service fees back.

Deposit

The deposit will be of 250 euros and will be refund to the guest in the following 72 hours after the check out.

Due to Madrid´s Police regulations it will be mandatory at check in time to show the passport (or ID card for Europeans).

The apartment can only be occupied by the persons registered and confirmed when the reservation was done. Only those persons have access to the apartment, unless it is communicated in advance to the owner.

Tenants must show respect for the neighbors and keep quiet between 22:00 pm and 10:00 am. Residents of the building where the apartment is located have work schedules, so loud music is not allowed at any time of day. If tenants fail to comply with these rules, or the owner receives a complaint from a neighbor, tenants will be required to leave the apartment immediately, being unable to stay the rest of the reserved days, and with no right to refund.

Thanks for understanding and the cooperating with these rules.

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